Ex Cricket Privacy Policy — Your data is safe with us

Various types of information are collected when you create and use your ex cricket account. This data is used to improve your gaming experience and ensure platform security.

• Information you provide directly through the registration form is collected.
• Device and access information is automatically collected while you use the platform.
• Documents submitted for KYC verification are stored securely.
• Information about browsing behavior is gathered through cookies and tracking technologies.

Ex cricket uses your data only for specific, legitimate purposes. Each data type and its use is clearly outlined below.

• Account Management: Your identity and contact details are used to create, verify, and manage your account.
• Payment Processing: Your payment information is used to successfully process deposits and withdrawals.
• Security Verification: Device and login data is analyzed to detect fraud and suspicious activity.
• Service Improvement: User behavior is analyzed to improve the gaming experience and develop new features.
• Responsible Gaming: Gaming activity is monitored to identify signs of gaming addiction and provide timely support.
• Legal Obligations: Relevant data is used to meet regulatory requirements and ensure legal compliance.
• Contact & Support: Your contact information is used to send important account notifications and provide support services.

Ex cricket respects your privacy. Your data is only shared in specific circumstances and with specific parties — nothing beyond that.

• Payment Processors: Only the information required to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Service: Limited information is shared with licensed verification services to confirm identity during the KYC process.
• Law Enforcement: Information may be disclosed to government authorities under a court order or legal obligation.
• Technology Service Providers: Encrypted data is shared with cloud and technology partners to operate the platform.

Cookies are used on the ex cricket website and app. Cookies are small data files stored in your browser that help make your experience smoother and more personalized.

• Essential Cookies: These cookies cannot be disabled as they are essential for maintaining your login session and site security. The site will not function without them.
• Analytics Cookies: These cookies track which pages users visit and for how long. This data helps us improve the site.
• Preference Cookies: These cookies remember your language, timezone, and other preferences.
• Marketing Cookies: These cookies are used to show relevant promotions. You can disable them at any time through your browser settings.

Ex cricket does not retain your data longer than necessary. A separate retention period is defined for each type of information.

• Account Information: Retained while the account is active and for up to 5 years after closure to meet legal requirements.
• Transaction Details: All payment records are retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Identity verification documents are retained for up to 5 years after account closure.
• Gaming Logs: Game history and bet records are typically retained for up to 2 years.
• Cookie Information: Session cookies are deleted as soon as you close your browser; persistent cookies expire after a maximum of 1 year.

Ex cricket believes you have full ownership of your personal data. All of your rights are outlined below.

To exercise any of the rights above, contact the ex cricket support team. We typically respond to requests within 30 days. In some cases, certain data may not be deletable due to legal obligations — you will be informed of the reason if so.

Ex cricket is strictly prohibited for anyone under 18. Age is verified at registration, and underage memberships are not approved.

• We do not knowingly collect any information from individuals under the age of 18.
• If anyone registers using a false age and is later identified, their account will be immediately closed.
• If parents believe their child's data has been collected, they can contact our support team — we will take prompt action.

Ex cricket uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted, preventing any third party from intercepting your information.
• Two-Factor Authentication (2FA): You can secure your account by adding an extra layer of verification at login.
• Firewall & IDS: Advanced firewalls are active to block unauthorized access and cyber attacks.
• Regular Security Audits: Third-party security experts regularly audit the system for vulnerabilities.
• Data Backup: Encrypted backups of important data are created regularly to prevent any risk of data loss.
• Access Control: ex cricket staff can only access the information required for their specific role.

Ex cricket may update this Privacy Policy from time to time due to legal changes, new technology, or updates to our services.

• You will be notified via your registered email or mobile number before any significant changes are made.
• The date of any changes will always be updated at the top of this page.
• If you do not agree to the updated policy, you may contact ex cricket support to request account closure.
• Continued use of the platform after a policy update will be considered acceptance of the revised policy.

If you have any questions about the Privacy Policy or wish to exercise your rights, ex cricket's support team is always here to help.

For answers to common questions, visit our FAQ Page View. For more details, About Us you can read the page.